LEGAL
Privacy Policy
How CK Migration collects, uses, stores and discloses your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Last updated: 27 June 2026
1. About This Policy
CK Migration (“we”, “us”, “our”) is committed to protecting the privacy of personal information we collect, hold, use and disclose. This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
This policy applies to all personal information collected by CK Migration through our website, in person, by telephone, email, post or any other means.
2. What Personal Information We Collect
The kinds of personal information we collect and hold depend on the services you require. Information we typically collect includes:
- Name, date of birth, contact details (address, telephone, email)
- Identification documents (passport, visa, driver licence, birth certificate, marriage certificate)
- Citizenship, nationality and country of birth
- Family composition and relationships
- Employment history, qualifications, skills assessments
- Health and character information relevant to visa applications
- Financial information for fee arrangements and visa application requirements
- Communications between you and our firm
In some circumstances we may collect sensitive information (as defined under the Privacy Act) — including health, criminal record, religious beliefs or biometric information — where reasonably necessary for, or directly related to, the migration legal services we provide.
3. How We Collect Personal Information
We collect personal information directly from you wherever practicable, including when you:
- Engage our services or request a consultation
- Submit forms on our website
- Telephone, email or correspond with us
- Provide documents in support of an application or matter
We may also collect personal information from third parties — including the Department of Home Affairs, the Administrative Review Tribunal, skills assessing authorities, employers, sponsors, family members and other professional advisers — where reasonably necessary for the services we provide and where you have consented or it is otherwise permitted by law.
4. Why We Collect, Hold, Use and Disclose Personal Information
We collect, hold, use and disclose personal information for the following primary purposes:
- Providing migration legal services, including visa applications, sponsorships, reviews and appeals
- Communicating with you about your matter
- Lodging applications with the Department of Home Affairs, the Administrative Review Tribunal, skills assessing authorities and other government agencies
- Complying with our professional, legal and regulatory obligations (including under the Migration Act 1958 (Cth), the Legal Profession Uniform Law (NSW) and the Code of Conduct for Registered Migration Agents)
- Internal administration, billing, and quality assurance
- Marketing our services to existing clients (you may opt out at any time)
5. Disclosure of Personal Information
We may disclose your personal information to:
- The Department of Home Affairs and other Australian government agencies
- The Administrative Review Tribunal and Australian courts
- Skills assessing authorities (e.g. VETASSESS, TRA, ACS, Engineers Australia, CPA Australia)
- Translators and interpreters
- Counsel (barristers) instructed on your matter
- Sponsors, employers, education providers or family members with your consent
- Our professional indemnity insurer and external auditors
- Third-party IT and document management providers under confidentiality obligations
Overseas disclosure: Some of our service providers may be located overseas (including the United States, where common cloud services are hosted). Where personal information is disclosed overseas, we take reasonable steps to ensure the overseas recipient handles the information in accordance with the APPs.
6. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include secure document storage, encrypted communications where appropriate, restricted access to client files, and ongoing staff training in confidentiality and privacy obligations.
7. Accessing and Correcting Your Personal Information
Under APP 12 and APP 13, you have a right to request access to, and correction of, the personal information we hold about you. To make a request, please contact us using the details at the end of this policy. We will respond within a reasonable period (usually within 30 days) and may require proof of identity before releasing information.
If we refuse access or correction, we will provide you with written reasons and information about how to complain.
8. Cookies and Website Analytics
Our website uses cookies and analytics tools (such as Google Analytics) to understand visitor behaviour and improve user experience. Cookies do not personally identify you but may collect information such as IP address, browser type, pages visited and time spent on the site. You may disable cookies through your browser settings.
9. Complaints
If you believe we have breached the Privacy Act or APPs, please contact us in writing. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Telephone: 1300 363 992
- Post: GPO Box 5288, Sydney NSW 2001
10. Contact Us
For any questions about this Privacy Policy or to exercise your privacy rights:
- Email: info@ckmigration.com.au
- Phone: (02) 9687 6000
- Post: CK Migration, Suite 9, Level 2, 410 Church Street, Parramatta NSW 2150
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. We encourage you to review it periodically.
QUESTIONS?
Contact Us
If you have questions about how we handle your personal information, please get in touch with our team.